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Customer Relationship Management

Targeted Mass Marketing
Finding new customers first is both a challenge and reward for any marketing professional. SYSPRO CRM manages customized marketing campaigns, ensures budgets are adhered to, and that campaign expenses immediately result in new sales opportunities that positively affect the company's bottom line. The system's Marketing Campaign Manager provides all of the tools required for establishing and executing campaigns to highly targeted lists, while the accompanying mail Fulfillment system helps ensure delivery of requested or promised collateral.

Marketing Campaigns
The heart of the marketing process is a "marketing campaign." A campaign is essentially an effort to generate awareness in your market, as well as generate new opportunities and ultimately incremental revenue. SYSPRO CRM provides real-time reporting on the effectiveness of each campaign which includes: account analysis (response rates, accounts created, etc.), pipeline analysis (pending opportunities, won/lost opportunities, etc.), and profitability analysis (total revenue/expenses, gross profit, etc.).

Marketing campaign results are tracked in real-time, providing statistics as they occur. Drill-downs allow you to view actual leads and opportunities generated by your company's marketing efforts.

Key Features of the Marketing Campaign Manager:

  • Establish campaign records for unlimited user-defined campaign types.
  • Add unlimited user-defined fields/forms/folders to each campaign record.
  • Create and link appointments, tasks, and activities to specific campaigns.
  • Attach unlimited documents of various document types to each campaign.
  • Track estimated budgets and actual expenses related to each campaign.
  • Execute e-mail and fax broadcasts, and direct mailings within each campaign.
  • Link account responses and opportunities resulting from specific campaigns.
  • Generate revenue forecasts, and real-time profitability analysis per campaign.

 

 

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